Terms of Service

Effective Date: May 1, 2026 · Last Updated: May 1, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a binding legal agreement between you (“Customer,” “you,” or “your”) and Elevorra Group LLC (“Elevorra,” “we,” “us,” or “our”) governing your access to and use of the Elevorra Institutional Intelligence Platform (“Platform”). By creating an account or accessing the Platform, you agree to be bound by these Terms. If you are accepting on behalf of a company or organization, you represent that you have authority to bind that entity.

2. Definitions

  • “Platform” means the Elevorra SaaS software, APIs, dashboards, reporting tools, and related services.
  • “Customer Data” means all institutional data, files, and information you upload to or generate within the Platform.
  • “Subscription” means your paid access tier (Professional or Enterprise) as described in the Platform pricing.
  • “Authorized Users” means individuals you authorize to access the Platform under your account.

3. Subscription & Payment

3.1 Fees

Subscriptions are billed monthly or annually in advance. All fees are in USD and non-refundable except as expressly stated. Enterprise pricing is negotiated and set forth in a separate Order Form.

3.2 Renewals

Subscriptions automatically renew at the end of each billing period unless you cancel at least 5 business days before renewal. We will provide 30 days' notice of any price changes before they take effect.

3.3 Taxes

You are responsible for all applicable taxes. Where required, Elevorra will collect and remit taxes on your behalf.

4. License Grant

Subject to these Terms and payment of applicable fees, Elevorra grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform during your Subscription term solely for your internal business purposes as a higher education consultant or consulting firm.

5. Customer Responsibilities

  • You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.
  • You must ensure that Customer Data uploaded to the Platform complies with applicable law, including FERPA, GLBA, and any institutional data governance agreements.
  • You may not use the Platform to process personally identifiable student records (as defined under FERPA) without appropriate institutional authorization and data sharing agreements.
  • You must not use the Platform to: (a) violate any law; (b) infringe intellectual property rights; (c) transmit malicious code; (d) attempt unauthorized access to any system; or (e) resell or sublicense the Platform without written consent.

6. Customer Data

You retain all ownership rights to Customer Data. You grant Elevorra a limited license to process Customer Data solely to provide the Platform services. Elevorra will not use Customer Data for any other purpose, share it with third parties except as described in the Privacy Policy, or aggregate it with other customers' data in an identifiable manner.

7. Intellectual Property

The Platform, including all software, algorithms, scoring models, UI design, and documentation, is the exclusive intellectual property of Elevorra Group LLC and is protected by copyright, trade secret, and other laws. These Terms do not transfer any ownership interest in the Platform to you. Feedback you provide may be used by Elevorra without obligation.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public business information and to use it only for purposes of these Terms. Confidentiality obligations survive termination for 3 years. The IHI scoring methodology, AI prompts, and platform architecture are Elevorra trade secrets.

9. Warranties & Disclaimers

Elevorra warrants that the Platform will perform materially as described in the documentation. THE PLATFORM IS PROVIDED “AS IS” FOR ALL OTHER PURPOSES. ELEVORRA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ELEVORRA DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED.

Platform outputs (IHI scores, AI insights, financial health indicators) are analytical tools to support professional judgment. They do not constitute financial, legal, or accreditation advice. You are solely responsible for decisions made based on Platform outputs.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELEVORRA’S TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. ELEVORRA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY.

11. Indemnification

You agree to indemnify, defend, and hold harmless Elevorra and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Platform; (b) Customer Data; (c) your breach of these Terms; or (d) your violation of applicable law.

12. Term & Termination

These Terms begin on your first access to the Platform and continue until your Subscription ends or these Terms are terminated. Either party may terminate for material breach with 30 days’ written notice (and opportunity to cure). Elevorra may suspend access immediately for non-payment or violation of Sections 5 or 7. Upon termination, your license ends and you must cease using the Platform. Customer Data is retained for 90 days post-termination for export, then deleted.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute shall first be subject to good-faith negotiation, then binding arbitration under AAA Commercial Arbitration Rules in Delaware, except either party may seek injunctive relief in court for IP violations.

14. General

  • Entire Agreement: These Terms, together with the Privacy Policy and any Order Form, constitute the entire agreement between the parties.
  • Amendments: We may update these Terms with 30 days’ notice. Continued use constitutes acceptance.
  • Severability: If any provision is unenforceable, the remainder stays in effect.
  • No Waiver: Failure to enforce any right is not a waiver of that right.
  • Force Majeure: Neither party is liable for delays caused by events outside their reasonable control.

15. Contact

Elevorra Group LLC
Legal inquiries: legal@elevorragroup.com
Support: support@elevorragroup.com